Terms & Conditions

By placing an order on our website you are agreeing to our Terms and Conditions which are as follows:

All prices on the website are inclusive of VAT at 17.5%. This is split out at checkout (and removed if you are outside Europe).

ALL TRANSACTIONS ARE IN £GBP (BRITISH STERLING) - WE ARE A UK BASED COMPANY.

DESPATCH TIMES

At Screwbidoo customer satisfaction is very important to us and we want your shopping experience with us to be a great one!

All items on the website are in stock at our warehouse and we aim to despatch all orders on either the day that they are placed or the next working day.

Obviously from time to time a size or colour option may be temporarily out of stock but not usually for longer than a day or two, if we have any problems with your order we will contact you by email or phone to let you know what is happening, so please make sure that your contact details are correct.

You can log into your account at any time and check on the status of your order by clicking on “Orders history” in the view cart box on the right hand side:

Not finished – we have not received payment for your order and this order will not be shipped
Processed – we have received your order and payment (confirmed by email)
Declined – your card was declined by your issuing bank
Queued – we are currently working on your order
Awaiting Reply – we have emailed you regarding your order and are waiting for a response
Backordered – we are waiting for a delivery to fulfil your order
Shipped – your order has been shipped by your chosen shipping method (confirmed by email)

If you have any queries regarding the status of your order you can always contact us by email or telephone (Mon-Fri 9:00am - 5:00pm).

SHIPPING METHODS

Costs can be found in the Shipping Costs table on the right hand side of every page.

Please note that the following timescales are given for guidance only and we will not be held responsible for any delays.

UK Orders First Class orders usually arrive 1-2 days after they are sent.  If you select "Signed for" (recommended) a signature will be required upon delivery. *

"Insured" (recommended for orders over £34) insures the delivery whilst in transit and orders should arrive the day after despatch before 1pm (Mon-Thur), they will require a signature upon delivery. *

* If there is no one to sign for the delivery the postman will leave a card and the order will be taken back to your local sorting office. The card will explain what your options are for redelivery or collection. The sorting office usually holds items for a week and then they return them to us, if this happens we will get in touch with you to discuss arranging redelivery costs.

Worldwide Orders Orders sent by airmail usually arrive within 10 working days of being posted but may take longer depending on the postal service and delays in Customs.

Please note that items sent by this method are not insured, so we recommend that the chosen shipping method for orders over £30 is Signed for Airmail.

We only hold proof of posting receipts for 3 months - non delivery of orders must be reported within this time scale.  

RETURNS POLICY

Returning goods to Screwbidoo

Any returns must be authorised within 7 days after the day that your order is received using the Returns Request Option. Please note that we are unable to accept any returns of body jewellery where the sealed packet has been opened, due to the intimate nature of these items. We reserve the right to refuse any unauthorised or declined returns, and any items that are returned in a condition that prevents them from being resold will be returned to the customer. Credits raised will be less the initial postage cost that we incurred where free postage was given.

1. Log in to your account and click Returns Request (In the “View Cart” Menu on the right hand side);
2. Click on Orders;
3. Search for the order that you wish to return item(s) from and click on the invoice number;
4. Select the item(s) that you wish to return, the reason for return, required action and add any comments, then click Create;
5. Please DO NOT send anything back until you receive an email confirming that your return has been authorised, failure to do this may result in your returns being refused and sent back to sender;
6. Once authorised you will receive a returns number which must be clearly marked on the outer packaging of your return.
7. You should then send the item(s) back to us at the address provided by email when your return is authorised, by an appropriate shipping method and in suitable packaging.  We will not be held responsible for any returned items lost or damaged during transit to us.

Complaints
Screwbidoo is committed to customer satisfaction, any complaints we receive will be treated as top priority and we aim to resolve problems quickly and effectively. Should you wish to make a complaint, simply call us on +44 (0)1386 830060, Monday - Friday 9:00am - 5:00pm (GMT)

LEGAL DISCLAIMER:

At Screwbidoo, body jewellery is handled as little as possible but is not sterilized prior to despatch - we recommend that customers sterilize all jewellery before insertion and by placing an order with us you are agreeing to this. We give general guidance on this site about the materials used in our jewellery and suitability for different piercings but this is our opinion only and must not be relied upon. Customers should seek the advice of a reputable piercing studio with any concerns regarding piercings or in the case of an emergency seek medical advice.

Screwbidoo does not take any responsibility for any harm or injury caused by using our products and will not be held responsible for the replacement of jewellery damaged by misuse, improper care, or for jewellery ordered in the wrong size, style or material for your piercing. All jewellery is despatched in clear sealed packets allowing the items to be fully inspected prior to opening, by opening the sealed packet you are confirming that the jewellery has arrived in perfect condition.

Screwbidoo shall not be held liable regarding any legal action resulting in discrepancies made from the purchase or complications following the use of our products. 

SECURITY:

We use Paypal to handle all of our online orders, PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

We do not see any credit card details at all.